They did provide us with a replacement refrigerator and the non-working outlet was not discovered until the morning when trying to get ready.

Our room was clean but dated and the refrigerator and bathroom outlet did not work.

The blocked rooms were not together and on multiple floors which was inconvenient and frustrating. We booked our room as part of a wedding party. Although the hotel was vigilant in cleaning due to Covid 19 and the beds were extremely comfortable, everything else was lacking. Our stay at the Hard Rock was very disappointing and we do not plan to stay here again.

as I said, we have been there many times in the past, but never again!! I caution anyone wanting to go. I have never been so scrutinized and watched in my entire life. There were no signs, no stantion ropes, closing it off, so he asked how do I get out to our car (in the garage, without walking through the casino? Oh, you have to be escorted out by security, they said! So, in case of a fire or any other emergency, they are going to escort the entire hotel out to their cars? It was insane!! It was like we were being held prisoner. the employee then said you cannot go down there, the entire casino is closed until 8am. my husband stopped in his tracks, in shock and said I'm going to get coffee. Now, for the best part, this morning at approximately 6:30 am, my husband was heading to the casino floor to get coffee, and an employee by he front desk yelled at him and said, 'Sir, where do you think you're going?'. they kept closing different entrances, so if you left and came back, you never knew where you were going to park. We had an employee come out to our table at the pool, and take a drink out of one of our guests hand!! Litterrally took it out of his hand!! I guess because he brought a can of beer down from his room, and didn't buy it at the their bar. If you were not wearing your mask exactly like they wanted they would tell you to adjust your mask!! It was insane!.

We brought 8 other people with us and from the start it was a disaster! We have people all over us from the moment we checked in about masks, and 'where are you going?' Yes, we actually had a person ask us, where are you going? We know our way around the complex, and my husband was going outside to the pool area to smoke (can't smoke in the casino anymore).

Casino hard rock catoosa phone